Our priority is to offer financial options that meet your needs. When you transfer your Elektra Go Lite account to Elektra Go, you’ll experience new and exciting features and benefits:

• Fast and easy transactions to Mexico and 15 other Latin American countries.
• Pay bills ¹ and recharge the phones ² of your loved ones.

It’s easy to transfer your account! To do so: 

1. Download the Elektra Go app from the App Store or Google Play Store
2. Open your app and in the main screen select “Switch to Elektra Go”
3. Continue with your Elektra Go Lite email and password

Your Elektra Go Lite data will be securely transferred, and you’ll be able to view your recent transaction history and existing beneficiaries in the Elektra Go app. To ensure security, your payment method information must be entered again. 

Once your Elektra Go Lite account is transferred to Elektra Go, the process cannot be reversed. For security purposes, we suggest deleting the Elektra Go Lite app once you have successfully completed the transfer process.  

If you have any money transfers that are still being processed in Mexico, Guatemala, or Honduras, you won’t be able to transfer your account until the transactions have been completed. 

All of your Elektra Go Lite account data, including your information, transaction history, and beneficiaries will be transferred to Elektra Go. You’ll have access to the same features you know and love, now with more options and benefits. For security purposes, the data of the debit cards you have registered in Elektra Go Lite, will be partially transferred, it will be necessary for you to complete the numbers and CVV.   

You will soon have access to our upgraded website. In the meantime, we invite you to download the Elektra Go app to continue sending money.  

Once your Elektra Go Lite account is transferred to Elektra Go, the process cannot be reversed. For security purposes, we suggest deleting the Elektra Go Lite app once you have successfully completed the transfer process.  

No. Once you’ve transferred your account, you won’t be able to use Elektra Go Lite again. For security reasons, we recommend deleting the Elektra Go Lite app once you have successfully completed the transfer process.  

After downloading the Elektra Go app, follow these steps to transfer your account and send money: 

1. Select “Switch to Elektra Go” 
2. Continue with your Elektra Go Lite credentials 
3. Select Send Money 
4. Choose your recipient’s country 
5. Enter the transfer amount 
6. Choose a recipient 
7. Select the delivery method 
8. Select your payment method 
9. Confirm the details of your transaction 

Remember, once you’ve transferred your account, you won’t be able to use Elektra Go Lite again. For security purposes, we suggest deleting the Elektra Go Lite app once you have successfully completed the transfer process.  

Please contact us at: [email protected] or at 1-888-534-6229 Option 3.  

If you’re not yet ready to transfer your account, you can set a reminder to download the Elektra Go app once you are ready. Please note that the Elektra Go Lite app will be discontinued in the fall of 2025. Transferring your account will ensure that you retain your data and have access to all the benefits of Elektra Go.  

All of your transaction history and beneficiary information will be transferred to your Elektra Go account. For security purposes, the data of the debit cards you have registered in Elektra Go Lite, will be partially transferred; it will be necessary for you to complete the numbers and CVV. 

You won’t be able to proceed with the migration until the status of the transaction is updated to Paid. For a Direct to Bank transaction, it usually takes a few minutes to become a Paid transaction. However, if your pending transaction is a Cash Pick-Up transaction, we recommend that you ask your beneficiary to go to their nearest branch to receive the transfer. If by the shutdown date, your beneficiary hasn’t collected their Cash Pick-Up transaction, the transaction will still be available for 30 days. After this period, you’ll be automatically reimbursed to your payment method. 

No additional steps are required! All transaction history and added beneficiaries from your Elektra Go Lite account will be automatically transferred to your Elektra Go account.