UniTeller User Agreement
This website (the “Website”) is provided by Servicio UniTeller Inc., herein referred to as “UniTeller” or the “Company”, a leader in global money transfer services. The following User Agreement (“User Agreement”) governs the conditions how this Website and the services (“Service”) may be used.
By your use of this Website and our Service you agree with and accept the following User Agreement. If you do not agree with this User Agreement, do not use this Website or the Service available through it.
Overview of the Service
The Service allows people to send money to many different countries around the world. We recommend that you use the Service only to send money to people you know personally. You should never use the Service to send money to strangers. Please refer to Frauds and Scams section below.
A “Money Transfer” is defined as the transmission of funds to a designated Beneficiary, pursuant to payment terms entered directly by you into the Website. A “Sender” is someone who uses the Service to send money. A “Beneficiary” is someone who receives money from a Sender through the Service. The “Destination Country” is the country where the Recipient receives money through the Service. A “Transaction” is a specific instruction to send money through the Service. A “Paying Agent” is defined as an entity, appointed by us, to pay out Money Transfer transactions in the Destination Country identified in your payment instructions. “Transfer Fee” is defined as the fee charged by us in connection with the Money Transfer. The “Transaction Amount” is the calculated amount that the Sender would be obliged to pay to UniTeller if the Sender orders the Transaction (and is the amount that the Sender is then obliged to pay UniTeller). The “Payout Amount” is the amount paid out to the Recipient, excluding any taxes or charges that may be levied under the laws of the Destination Country (the “Local Taxes”).
Accessing the Website and Security
By using this Website, you represent and warrant that you are 18 years or older and of legal age to form a binding contract with the Company.
We reserve the right at any time to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice, except as otherwise required by law. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including, but not limited to registered users.
You are responsible for making all arrangements necessary for you to have access to the Website and for maintaining the necessary hardware and software to use the Service.
You are responsible for ensuring that all persons who access the Website through your mobile phone device or internet connection are aware of the terms of this User Agreement, have agreed to such terms, and that they will comply with them.
To access the Website or some of the resources it offers, you may be asked to provide certain registration, identification and authentication details or other information. It is a condition of your use of the Website that all the information you provide to us on the Website (or otherwise) is correct, current and complete at all times.
If you become a registered user of our Service and you choose, or you are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. You agree to immediately notify Company of any unauthorized use of your user name or password, or any other breach of security. You also agree to ensure that you exit from the Service at the end of each session. You should use particular caution when accessing the Service from a public or shared computer so that others are not able to view or record your password or other personal information.
We have the right to disable any user identification code or password, whether chosen by you or provided by us, in our sole discretion for any or no reason, including, if in our opinion, you have failed to comply with any provision of this User Agreement.
Validation of Payment Source and Payment
Validation of Payment Source
When you make a Transaction using the Service, you authorize UniTeller to perform a validation of the source of the funds (i.e. bank account, credit card or debit card). This authorization allows UniTeller to add and/or to subtract two separate small amounts of money (usually less than $0.20) from that bank account, credit card or debit card to validate that this is the correct source for your funds and the account number is correct. You will then be required to submit to the UniTeller system through your profile the exact amounts of those two transfers in order to validate that source of funds.
For each Transaction that you submit, you agree to pay us a transfer fee (the “Transfer Fee”) plus the Transaction Amount. Payment in full is due at the time your Transaction is submitted for processing. UniTeller only accepts payment in U.S. Dollars.
Payment for Transactions
In order for us to collect payment from you, you authorize us to access, charge, or debit funds from any of the payment instruments you provide us in connection with your use of the Service (each, a “Payment Instrument”) including, for example, your credit card, debit card or bank account. If your payment fails or is insufficient, you authorize us to re-try one or more times using the same or a different Payment Instrument. For example, if there are insufficient funds in your bank account at the time you submit your Transaction, we may try to debit your bank account or charge your credit card at a later time(s). You represent and warrant that you are the lawful owner of your Payment Instrument(s) and can make these authorizations.
Charges by Third Parties
UniTeller is not responsible for any fees or charges that may be imposed by the financial institutions that issued your Payment Instruments. For example (without limitation), some credit card issuers may treat the use of your credit card to use the Service as a “cash advance” rather than a purchase transaction, and may impose additional fees and interest rates for the transaction. UniTeller is not responsible for any non-sufficient funds charges, chargeback fees, or any other charges that might be imposed on you by your bank, credit card issuer, or other provider that sent the funds.
In addition to the Transfer Fee applicable to the Transaction, a currency exchange rate is applied. Any profit in the difference between the rate given to customers and the rate received by UniTeller is kept by UniTeller.
UniTeller maintains relations with banks and other third party service providers (each, a “Paying Agent”) to deliver funds to Beneficiaries. As a Remitter, you hereby appoint your Beneficiary as your agent for the purpose of receiving funds remitted by you through the Service.
UniTeller will strive to provide current information through our Website with regard to our Paying Agents. However, as User, you agree that UniTeller will bear no responsibility for any inaccuracies that may be posted on this Website.
Beneficiaries are required to present valid and acceptable identification documents to the Paying Agent prior to receiving funds. In addition, Beneficiaries are also required to provide a Transaction number and possibly related information and/or a similar verifier associated with that Transaction. User hereby grants UniTeller permission to store and rely on the data UniTeller may consider necessary in order to have the Beneficiary verify the Transaction and to provide complete, secure and efficient Service, as per this User Agreement.
The Service available through the Website is limited to Money Transfers for a maximum amount of $1,999 USD per User per calendar day following registration for tier 1 level (subject to certain exceptions) ; with an exception for Users who are Oklahoma, Arizona and New Mexico residents who are limited to Money Transfers for a maximum amount of $999.00 USD per User per calendar day (subject to certain exceptions if you provide additional documentation). The Company may establish any and all transactional restrictions applicable to Money Transfers in its sole discretion with varying thresholds for varying periods of time (e.g. a dollar limit for two weeks, a separate dollar limit for 4 weeks, 6 weeks, 2 months, 3 months, etc.) and may change such restrictions from time to time. We will provide you with any legally required notice, which we will post on our Website.
UniTeller maintains vigilance to ensure that the Service is not used for any improper or illegal purpose. By using the Service, you agree to abide by the following additional terms:
- You will provide truthful and accurate information at all times to UniTeller when using the Service.
- You will only utilize the Service to send funds for yourself and not for other people, especially persons whom you do not know.
- You must be at least 18 years of age to utilize the Service.
- You will only use the Service for a legal money transfer and will not use the Service for any improper purpose, such as illegal on-line gambling, illegal purchase of controlled substances or prescription medication, purchase of firearms or explosives, fraud, money laundering or financial support of terrorists or terror-supporting organizations.
- You will not use the Service to send multiple Transactions under different names or profiles or in coordination with other persons; or to send Transactions to Beneficiaries in more than one country.
- You will comply with (and not attempt to avoid) UniTeller’s I.D., recordkeeping and reporting requirements.
- You will not use the Service to obtain a cash advance from a credit card.
- The Service is available to customers in all U.S. States.
- The Service may only be used to send funds to approved countries (which current list can be found on the Website) which can change from time to time.
- UniTeller reserves the right to decline or reject, at its sole discretion, any Transaction at any point before delivery of the underlying funds and in that case will credit the funds and transfer fee promptly back to the sender.
- Only individuals who have registered with UniTeller may use the Service. No entity may register to use the Service and no entity may be named as a Beneficiary (only individuals may be named as Beneficiaries).
- The “Date of Availability” of the remittance to the Beneficiary is understood to the extent permitted by the operating hours and banking system availability.
- For cash transactions of $1,000 USD or more:
- Due to security risks with carrying cash, a foreign bank could offer the beneficiary an account credit or other option (as safer than cash payment). Please alert your beneficiary that they may reject the offer and be paid cash anyway. If such cases occur, please report this situation to us by email to [email protected] or call us at 1-800-456-3492 for prompt action.
- There may be cases where cash may not be available at a specific location and the Paying Institution may ask your beneficiary to come back later. Please inform us of these situations by email to [email protected] or call us at 1-800-456-3492 for prompt action.
At our sole discretion, we may refuse to process Transactions for certain Senders and Recipients and to certain locations, including without limitation, those entities and individuals included on certain government “watch lists”, including Specially Designated Nationals, non-cooperative or terror supporting countries and territories, and such other lists as may be issued from time to time by government agencies or watch list organizations.
Collection of Information
Customer Identification Program
You authorize us, directly or through third parties, to make any inquiries we consider necessary to validate the information that you provide to us. This may include asking you for additional information, requiring you to take steps to confirm ownership of your e-mail address or Paying Instruments or source of funds (i.e. employment), or verifying your information against third party databases or through other sources.
Cancellations and Refunds (subject to disclosures and conditions as stated below for respective states)
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), refer to the name and contact information of the State Banking Department (toll free number and website/email data) referenced on your receipt or contact Consumer Financial Protection Bureau: 855-411-2372 / 855-729-2372 (TTY/TDD) www.consumerfinance.gov.
If you instruct us to pay a Transaction to a designated Beneficiary and later request that we stop the payment of such Transaction within the time frames set from time to time by us (but in no event will the time limit we set be less than thirty (30) minutes from the time on the receipt of the Transaction), we will need to check first with the Paying Agent to determine if the Transaction has been paid to the Beneficiary. If we can confirm that payment has not been made, the Transaction will be cancelled and we will refund or credit back to you (at your bank account or credit/prepaid card that was the source of the funds) the amount of the Transaction, including the Transfer Fee. Your refund or credit will be in USD. All refunds or credits shall be available promptly.
The States of Arizona, Colorado, Illinois, Louisiana, New York, New Jersey, Nebraska, North Carolina, Minnesota, Oklahoma, and Texas have specific disclosures and related terms which are all displayed if you click here.
Right to Refund
Refunds of principal amount and the Transfer Fee and cancellation of the money transfer will be made upon written request (which may be in electronic form)of the sender received within the time frames set from time to time by us (but in no event will the time frame we set be less than thirty (30) minutes from the time on the receipt of the Transaction), if payment to the beneficiary has not yet been made at the time the request is processed. UniTeller will have no liability for return of funds or any claims under any circumstances if the account number is not correct for remittances sent to bank accounts.
The following provision applies only to transactions from California
RIGHT TO REFUND: You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: Department of Financial Protection and Innovation : 866-275-2677 www.dfpi.ca.gov Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov RIGHT TO REFUND: You the customer are entitled to a refund of the money to be transmitted as the result of this agreement if Servicio UniTeller Inc. (“UniTeller”) does not forward the money received from you within ten (10) days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of receipt of funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to our selling agent whose name and address is described on your customer receipt or to UniTeller at 218 Route 17 North-Suite 402, Rochelle Park, NJ 07662. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.
Please let us know if you have any problems with the Service. You can contact us using the contact information at the bottom of this User Agreement or at the email address, toll free number or mailing address listed on your receipt. Residents of various jurisdictions should also look at the receipt for federal and state agencies (with email addresses, toll free numbers, mailing addresses, etc. for such government agencies) that may be contacted to report such a customer complaint.
You acknowledge that the Service, including but not limited to the content of this Website, text, graphics, links, buttons, logos, and images, as well as all other UniTeller’s copyrights, trademarks, service marks, logos, and product and service names are owned exclusively by UniTeller or a UniTeller affiliate (the “UniTeller Intellectual Property”). You agree not to display, use, copy, or modify any UniTeller Intellectual Property in any manner. You are authorized solely to view and retain a copy of the pages of this Website for your own personal, non-commercial use. You further agree not to: (i) use any robot, spider, scraper or other automated or electronic device to access the Service; (ii) remove or alter any trademark or other proprietary notice or legend displayed on this Website (or printed pages thereof); or (iii) infringe UniTeller’s or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy.
Monitoring and Enforcement; Termination
We have the right in our sole discretion to (a) take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website, and (b) suspend or terminate your access to all or part of the Website for any or no reason, including without limitation, any violation of this User Agreement. Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone effecting a transaction on or through the Website.
YOU WAIVE AND HOLD HARMLESS THE COMPANY FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY DURING OR AS A RESULT OF ITS INVESTIGATION(S) AND FROM ANY ACTION(S) TAKEN AS A CONSEQUENCE OF ANY INVESTIGATION(S) BY EITHER THE COMPANY, ITS AGENTS OR LAW ENFORCEMENT AUTHORITIES OR REGULATORY AUTHORITIES RELATED TO THE SERVICE OR YOUR USE (OR ATTEMPTED USE) OF THE SERVICE.
Links from the Website
If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them, or for any merchandise, goods or services you may purchase or obtain from them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
THIS WEBSITE AND THE SERVICE MADE AVAILABLE THROUGH THIS WEBSITE, ARE PROVIDED WITHOUT ANY WARRANTY OF ANY KIND, OR CONDITION, EXPRESSED, IMPLIED OR STATUTORY UNLESS SPECIFICALLY SO STATED IN WRITING. UNITELLER, ITS SUBSIDIARIES, AFFILIATES, EMPLOYEES, DIRECTORS AND AGENTS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT RELATED TO ANY USE OR SERVICE PROVIDED OR SOLD THROUGH THIS WEBSITE.
UniTeller will use its best efforts to ensure the timely processing of Transactions but makes no claims or warranties regarding the time needed to process a Transaction to completion except as specifically stated on the receipt as to date of availability, as to a great degree, the Service depends on factors outside our control. In certain jurisdictions disclaimers of implied warranties are not permitted, therefore, the foregoing disclaimer may not apply to you.
UniTeller assumes no responsibility and shall not be liable for any damages or losses of any kind caused by the use of this Website or Service made available through it. This disclaimer includes damages caused by computer viruses, worms, bots or any other computer software problems that may infect or damage your computer software, hardware, memory or any other property of yours as a result of your accessing this Website or using the Service.
You agree to indemnify and hold UniTeller, its affiliates, employees, directors, officers, its suppliers, vendors, Service Providers, and their respective subsidiaries, officers, agents, partners, employees, and consultants harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Service or your connection to the Service, that violate the User Agreement, or your violation of any rights of a third party.
Limitation of Liability
EXCEPT FOR CLAIMS UNDER SECTION 1810.5(C) OF THE CALIFORNIA FINANCIAL CODE ARISING FROM TRANSACTIONS ORIGINATING IN CALIFORNIA OR CLAIMS UNDER OTHER APPLICABLE STATE OR FEDERAL LAWS RESTRICTING LIMITS ON LIABILITIES UNDER THESE CIRCUMSTANCES, IN NO EVENT SHALL UNITELLER, ITS AFFILIATES, OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, REPRESENTATIVES, CORRESPONDENTS AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES BEYOND THE SUM OF $500.00 USD (IN ADDITION TO REFUNDING THE TRANSACTION AMOUNT AND TRANSFER FEES), INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF UNITELLER HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM ANY CAUSE, INCLUDING, AMONG OTHERS, NEGLIGENCE OR RECKLESSNESS ON THE PART OF UNITELLER, ITS AGENTS OR DISBURSEMENT PARTNERS, OR THEIR RESPECTIVE SUBSIDIARIES, OFFICERS, AGENTS, PARTNERS, OR EMPLOYEES.
Dispute Resolution and Governing Law
This User Agreement shall be governed according to the laws of the State of Texas, and all activities performed in connection with the Service shall be deemed to have been performed in Texas. Any controversy, dispute, or claim arising out of or relating to the Service or this User Agreement (a “Claim”) shall be governed by and construed in accordance with the laws of Texas, except that body of law governing conflicts of law.
Disputes with UniTeller
If a dispute arises between you and UniTeller, our goal is to learn about and address your concerns. If we are unable to address your concerns to your satisfaction, we will seek to provide you with a neutral and cost-effective means of resolving the dispute quickly. Disputes between you and UniTeller regarding the Service may be reported to Customer Service (See “Contact Information,” below) and/or the government agencies listed on your receipt.
For any claim by a User, the User requesting relief shall be required to resolve the dispute in a cost-effective manner through binding non-appearance-based arbitration. The User will initiate such arbitration through an established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties.
Improperly Filed Litigation
All claims you bring against UniTeller must be resolved in accordance with the above paragraph entitled “Arbitration”. All claims filed or brought contrary to the above paragraph entitled “Arbitration” shall be considered improperly filed, and a breach of this User Agreement. Should you file a claim contrary to the above paragraph entitled “Arbitration,” UniTeller may recover attorneys’ fees and costs (including in-house attorneys) from you, provided that UniTeller has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.
You acknowledge that this User Agreement shall be entered into electronically. Unless otherwise required by applicable law, the following categories of information (“Communications”) will only be provided by electronic means and not in paper format or through other non-electronic means: (i) this User Agreement and any amendments, modifications or supplements to it; (ii) your records of transactions through the Service; (iii) any initial, periodic or other disclosures or notices provided in connection with the Service, including without limitation those required by federal or state law; (iv) any customer service communications, including without limitation communications with respect to claims of error or unauthorized use of the Service; (v) any other communication related to the Service or UniTeller. Electronic means may also include SMS, or texting.
Message and data rates may apply when you receive SMS messages on your mobile phone.
You may withdraw your consent to receive all Communications electronically, but if you do, your use of the Service shall be terminated. In order to withdraw your consent, you must contact us using our contact information at the end of this User Agreement.
In order to access and retain Communications, you must have: (i) an Internet browser that supports 128-bit encryption, (ii) an e-mail account and the capability to read e-mail from UniTeller, and (iii) a device and Internet connection capable of supporting the foregoing.
You must promptly update us with any change in your e-mail address and/or telephone number by updating your profile on our Website. If UniTeller does not have correct contact information, UniTeller may not be able to notify you with important information or changes in your Transaction status.
The failure of UniTeller to exercise or enforce any right or provision of this User Agreement shall not constitute a waiver of such right or provision. If any provision of this User Agreement is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of this User Agreement as reflected in the provision, and the other provisions of this User Agreement shall remain in full force and effect.
We may modify this User Agreement from time to time without notice to you, except as may be required by law. You can review the most current version of this User Agreement at any time by reviewing this Website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify this User Agreement and acknowledge that any attempts by you to modify this User Agreement shall be void.
In the event there is any inconsistency between the English and Spanish or other language text on this Website, including the Use Agreement, the English text shall be binding.
Frauds and Scams
HELP PREVENT CONSUMER FRAUD! Are you sending money to claim lottery or prize winnings, or on a promise of receiving money? (2) Are you sending money because you were guaranteed a credit card or loan? (3) Are you responding to an Internet or phone offer that you are not sure is honest? (4) Are you sending money to someone you do not know or whose identity you can’t verify? (5) Are you sending money to someone (particularly if outside the country) who claims to be a relative needing cash for an emergency? If so, do NOT send the money or, if you have, ask our customer service agents to request to stop your transfer immediately, or call UniTeller at 1-800-456-3492. If your money has not been picked up yet (or otherwise taken), we will process the return for you. Once your Transaction has been picked up or credited to an account, which can happen in a short time, the transaction is considered concluded (except in the cases of fraud).
UniTeller’s Right to Refuse or Limit Transactions
At its sole discretion, UniTeller may refuse any Transaction or limit the amount to be transferred, whether on a transactional or aggregate basis. At UniTeller’s sole discretion, such limits may be imposed on individuals, linked accounts, related accounts or households (for any of the foregoing, whether based on real or perceived issues). UniTeller reserves the right to change or discontinue the Service (or any part thereof) to any person with or without prior notice with or without reason.
Due Diligence and Verification
UniTeller has a regulatory obligation to verify customer information, and to monitor and track certain types of Transaction activity. Customer information that UniTeller may select to verify may include customer identity, instructions, beneficiary identification, means of payment for a Transaction and any other information deemed possibly relevant to a review of the Transaction(s). These compliance processes may cause certain Transactions to be delayed or rejected.
The Service may not be used for commercial purposes. You agree that any commercial use of the Service is in violation of this User Agreement and is undertaken at your own risk. If UniTeller discovers you are using the Service for such impermissible purposes, UniTeller reserves the right to reject your Transaction(s) and terminate your right to use the Service at any time without notice or liability.
Limitations on Payment Instruments
Only specific Payment Instruments are eligible for use with the Service. UniTeller reserves the right, at its sole discretion, at any time to refuse or reject payment by certain types of Payment Instruments.
Transactions must be settled with a Payment Instrument issued by a U.S. financial institution.
Transactions on Behalf of Third Parties
No Transactions on behalf of third parties are permitted.
No Post-Submission Changes
No changes will be permitted to your Transaction after its submission for processing. It is the Remitter’s responsibility to ensure accuracy in the Transaction details before submitting the Transaction.
If you have any questions please e-mail us at [email protected] or contact our customer service at 1.800.456.3492
For customer complaints or other kinds of inquiries, you may also contact any of the federal or state government agencies (at the email address or phone number) listed on your receipt.